Customer Service
Real people, real answers — usually within an hour during business hours.
Whether you need help placing an order, tracking a delivery, sorting a refund, or just want advice on what to feed your cockatiel — we’re here. No bots, no ticket queues. You’ll talk to the people who run the shop.
Fastest way to reach us: WhatsApp 01913256818. Typical reply time: under 30 minutes, 9am–9pm.
What we can help with
Placing an order
Stuck at checkout? Not sure which mix to pick? We’ll walk you through it step by step, in English or Bangla.
Delivery & tracking
Want a delivery ETA? Need to change the address? Call or WhatsApp with your order number — we’ll update the courier.
Payment & bKash
Paid via bKash but not sure it went through? Send us the TrxID on WhatsApp and we’ll confirm within minutes.
Product & diet advice
We keep birds ourselves. Tell us the species, age, and anything unusual — we’ll recommend a feeding plan.
Returns & exchanges
Something wrong with the order? See our returns page or just WhatsApp — we’ll sort it out.
Bulk & wholesale
Breeders, pet shops, and rescues: we offer wholesale rates on 5kg+ orders. Call for a quote.
Business hours: 9:00 AM – 9:00 PM daily, including Fridays.
Closed: major public holidays (we’ll post a notice on the homepage in advance).
Get in touch
Three ways to reach us — pick whichever’s easiest.